We have been serving customers since 1987! And believe us, we've come a long way since those early days of Dan single-handedly taking calls and processing orders in the basement of his house!
We ship all our live Maine lobster packages directly from our warehouse in Biddeford, Maine (that's why our lobsters are always awesome and totally ocean-fresh). Our National Customer Service Headquarters are in Chicago (our sweet home), since Dan the Lobster Man was born and raised in the suburbs here. We do ship frozen packages to the Midwest and West Coast from our Chicago warehouse.
Since we have been shipping lobsters and other gourmet products since 1987, you could say we have mastered the packaging to get our products to you in perfect condition as much as possible. Our lobsters are packed in a Styrofoam cooler with frozen gel packs to keep them cold, thirsty pads to keep them moist, and bubble wrap to prevent too much shifting.