Acuigen is an independent client feedback service provider with over 16 years of experience in the field. We offer a range of services to meet the needs of our clients including all stages of programme implementation of the client feedback system, questionnaire design, fieldwork, quality control, reporting and advice.
Acuigen was established in 1993, specialists in undertaking and implementing client feedback and loyalty projects. We work in the corporate, public, IT and Professional Services markets.
We have an in-house interviewing facility with experienced executive interviewers undertaking English and multilingual telephone interviews with your clients on your behalf. Working in more than 23 languages with web-enabled questionnaires, we provide solutions for clients around the world.
We have a 16 point programme management system to ensure the highest levels of programme management support for clients.
We have been audited for security and quality purposes by blue chip clients in 2006 and 2008, and we pay special attention to data protection. We take Data Protection and Client Confidentiality most seriously, with physical and process-based systems in place for the protection of data.
We provide client’s feedback through both traditional reporting and electronic means. Real-time access to customer feedback through intelligent web applications delivers actionable insight to key decision-makers to drive business improvement strategies. There is a dedicated team developing and supporting the CustomServe Knowledge Management System.